Terms of Service

By engaging EiGENRA services, operated by Mohamad Awad Hassan Ali, you agree to these Terms. All services are provided on a professional freelance basis.

Our studio provides AI/ML development, data science, NLP, website design, business setup consulting, digital marketing, information management, virtual admin, and training services.

Every engagement starts with one fixed price in writing — a quotation, an engagement letter or a Project Scope Agreement — defining deliverables, timeline and revision rounds. Larger projects begin with a discovery call. Work begins once that document is agreed and any payment it names as due before work is received.

• Website fixes (Quick Fix Sprint, Site Tune-Up): invoiced after delivery, no deposit • Business Website (a new or rebuilt site): paid in 3 parts — at signed scope, at the first working preview, and at handover • Other projects: 50% deposit before work commences and 50% on delivery and client approval, unless the quotation or engagement letter says otherwise • Formal invoice issued for every payment • All prices in USD unless otherwise agreed • Overdue payments (14+ days) may result in project suspension

• 48-hour window: Full refund if cancelled within 48 hours, before work begins • After work begins: Deposit is non-refundable; client invoiced for completed work • Disputes: Revisions provided within agreed rounds if deliverable doesn't meet specifications

• Client owns all custom deliverables upon full payment • We retain portfolio rights unless confidentiality is requested in writing • Client is responsible for rights to any provided materials • Pre-existing tools and frameworks remain our property

Both parties agree to treat all confidential business information as strictly confidential and not disclose to third parties. This obligation survives project completion.

Our liability shall not exceed the total fees paid for the relevant project. We are not liable for indirect, incidental, or consequential damages.

These Terms are governed by the laws of the Republic of Kazakhstan. Disputes are subject to the jurisdiction of the courts of Kostanay, Kazakhstan.

EiGENRA · Mohamad Awad Hassan Ali Email: hello@eigenra.com · WhatsApp (messages): eigenra.com/contact