The terms that govern site use and our professional engagements.

By accessing this website, submitting an enquiry, booking a discovery call, or signing an engagement agreement with us, you accept these Terms. If you are accepting on behalf of an organisation, you confirm that you have authority to do so.

EiGENRA (we, us, our) is an AI services practice based in Australia, operating globally. Engagements are entered into by the EiGENRA legal entity identified in the engagement agreement. Our registered details, including ABN, are provided in the agreement.

You may browse the website, use the lab tools, and contact us. You agree not to:

• Use the site or any tool in a way that breaches Australian law
• Submit content that is unlawful, infringing, defamatory, deceptive, or harmful
• Attempt to gain unauthorised access to our infrastructure, accounts, or other users' data
• Reverse engineer or scrape the site beyond reasonable archival caching
• Submit personal information of others without their consent, or sensitive information of any kind
• Interfere with normal operation, including by submitting volumes of requests intended to degrade the service

The full Acceptable Use Policy is at /acceptable-use.

Engagements are sold as fixed-price productised steps — Audit, Pilot, Implementation, Productised Build, Retainer, Academy Primer / Cohort / Embedded, and the forthcoming Cyber tier — and are scoped via a written engagement agreement signed by both parties.

• All fees are quoted in AUD, exclusive of GST. GST is added where applicable.
• Scope is locked at signing. Material change requests are re-scoped honestly rather than absorbed silently.
• Payment schedules vary by tier (e.g. 100% on signing for Audit, 50/50 for Pilot, 40/30/30 for Implementation, monthly in advance for Retainer). The schedule is set out in each engagement agreement.
• Late payments may incur reasonable interest at the prevailing Reserve Bank of Australia cash-rate target plus three percent, calculated daily, where permitted by law.

To the extent the Australian Consumer Law (ACL) applies to your engagement, you have the benefit of consumer guarantees that cannot be excluded — including guarantees that services are provided with due care and skill, are reasonably fit for purpose, and are completed within a reasonable time.

For business-to-business engagements where the ACL applies and where permitted, our liability for failure to comply with a non-excludable consumer guarantee is limited (at our option) to: re-supplying the services; supplying equivalent services; or paying the cost of re-supply. Nothing in these Terms purports to exclude any non-excludable consumer guarantee.

To the maximum extent permitted by law, neither party is liable to the other for indirect, consequential, or special loss (including loss of profit, loss of data, loss of opportunity, or loss of goodwill).

Each party's total aggregate liability arising out of or in connection with an engagement is capped at the fees paid by the client to EiGENRA under that engagement in the twelve months preceding the event giving rise to liability.

The cap does not apply to:

• Liability that cannot be capped or excluded by Australian law (including under the ACL)
• Liability for fraud, wilful misconduct, or breach of confidentiality obligations
• A party's obligation to pay fees that have fallen due

EiGENRA owns the methodology, frameworks, templates, training materials, tooling, and other underlying intellectual property used to deliver engagements. We grant the client a perpetual, royalty-free, non-exclusive licence to use the deliverables produced for that engagement inside their organisation.

The client retains ownership of all materials and data they provide to us. We use those materials only to deliver the engagement and protect them under the confidentiality terms in the engagement agreement.

Each party agrees to keep the other's confidential information secret and not to use it for any purpose other than the engagement. Confidential information does not include information that is in the public domain through no fault of the receiving party, lawfully obtained from a third party, or independently developed. Confidentiality survives termination by five years.

The interactive tools at /lab produce illustrative output only. They are not legal, financial, tax, regulatory, security, or professional advice and must not be relied on as such. Outputs are indicative and may contain errors, omissions, or out-of-date information. You should obtain qualified advice before acting on any output.

The Acceptable Use Policy at /acceptable-use sets out input handling expectations and the licence applying to outputs.

Site use may be ended by either party at any time. Engagement termination is governed by the engagement agreement. On termination, each party returns or destroys the other's confidential information and we provide a final invoice for work performed up to the termination date.

Neither party is liable for any failure or delay caused by an event beyond its reasonable control — including acts of government, natural disaster, network or third-party platform failure, pandemic, or industrial action — provided the affected party promptly notifies the other and uses reasonable efforts to mitigate.

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales and any appellate courts.

The parties agree to the following dispute escalation:

• Good-faith negotiation between project leads, within fourteen days of notice
• Escalation to executive sponsors, within a further fourteen days
• Mediation under the Resolution Institute Mediation Rules, if not resolved
• Court proceedings, if mediation is unsuccessful or refused

Either party may seek urgent injunctive relief at any time.

• Entire agreement. These Terms together with the engagement agreement form the entire agreement for that engagement.
• No waiver. A waiver of any right is only effective if in writing.
• Severability. If a provision is found invalid, the remaining provisions remain in force.
• Assignment. Neither party may assign without the other's written consent, not to be unreasonably withheld.
• Notices. Written notices may be sent to the email address in the engagement agreement.
• Updates. We may update these Terms; the effective date at the top reflects the current version. Material changes are highlighted for thirty days.

Questions about these Terms: legal@eigenra.com. General enquiries: /contact.